rans Privacy Policy

This page describes what we collect when you use rans and how we keep that data protected. We take your privacy seriously. We collect only the information needed to verify your identity, process your payments, and deliver our service. We do not sell your data to third parties, and we do not share it with advertisers.

Our privacy practices align with standard industry safeguards. We use encryption for sensitive data, maintain access controls, and store information on secure servers. If you have questions about how we handle your personal information, contact our support team at any time.

What We Collect

When you register on rans, we collect your national identification number, full name, date of birth, and residential address. We also collect your phone number and email address. These details are necessary for account verification and regulatory compliance.

When you deposit funds, we record the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details), the amount, and the timestamp. Our payment processors may collect additional information such as transaction IDs and payment gateway data. We do not retain your full bank account or card numbers; payment processors handle that data independently.

When you use rans, we log your IP address, device type, browser, and general location (at the country or region level, not precise GPS). We record every game you play, every bet you place, and every result. This data serves several purposes: fraud prevention, dispute resolution, regulatory reporting, and service improvement.

Cookies and Tracking

We use cookies to keep you logged in, remember your preferences (language, theme), and track your session. These are functional cookies—they help rans work properly. We do not use cookies to build marketing profiles or sell data to advertisers. You can disable cookies in your browser settings, but doing so may affect your ability to use rans.

Identity Data: Name, ID number, date of birth, address, phone, email — collected at registration
Payment Data: Payment method, amount, timestamp — not your full card/account numbers
Activity Data: IP address, device type, games played, bets placed, results — logged per transaction
Support Data: Messages, chat history, complaint tickets — retained for dispute resolution

Our Privacy Commitments on rans

We do not share your personal data with marketing firms, advertisers, or data brokers. We share data only with payment processors (to settle transactions), regulatory authorities (if legally required), and our support team (to help you). Our payment partners operate under strict data-protection agreements and use your information only to process your payments.

We retain your data as long as your account is active. If you close your account, we retain transaction records for at least seven years for regulatory and tax purposes. We delete non-essential personal data (like chat history) after two years of inactivity. If you request data deletion before that period, contact our support team and we will review your request.

Our servers may sit outside your jurisdiction. We operate data centers in Southeast Asia to optimize performance. If your data crosses borders, it remains encrypted and subject to the same protections we apply locally. You acknowledge that cross-border data transfer is part of using rans.

We use industry-standard encryption (HTTPS, TLS 1.2+) for all data in transit. We use encryption for sensitive data at rest. We implement access controls so only authorized staff can view your information. We conduct regular security audits and update our systems as threats evolve.

Your Rights on rans

You have the right to access your personal data. Log into your account dashboard to view your identity information, payment history, and transaction log. Contact our support team if you want a complete export of your data in machine-readable format.

You have the right to correct inaccurate information. If your address or phone number changes, update your profile in account settings. If you cannot do so, contact support.

You have the right to request deletion of non-essential data (like chat logs). We will honor deletion requests for data older than two years or non-regulatory data at your request. We will retain transaction records as required by law.

You have the right to lodge a complaint with our support team if you believe we have mishandled your data. Contact us via our support channels. If we cannot resolve your complaint, you may escalate to your local data-protection authority.

Privacy on rans in brief

We collect only data necessary for verification, payment processing, and service delivery
We do not sell your data or share it with advertisers
We encrypt all sensitive data and use secure servers
Payment processors handle card and bank details independently
You can access, correct, or request deletion of your non-regulatory data
We retain transaction records for regulatory and tax compliance

Changes to This Policy

We may update this policy from time to time. If we make material changes, we will notify you via email or post a notice on our website. Your continued use of rans after such notice indicates your acceptance of the updated policy. If you disagree with changes, you may close your account.

Contact rans

If you have questions about our privacy practices, contact our support team. We are available 24/7 in English and Indonesian. You can reach us via our in-app support chat or by emailing our compliance team. We will respond to privacy inquiries within 5 business days.

Our support team serves players across Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions. If you have a data complaint or want to exercise your privacy rights, specify your request clearly and include your account email. We will prioritize data requests.

This policy is effective as of its publication date. We review it annually and update it as needed. Your trust is important to us. We are committed to protecting your privacy while delivering the rans entertainment experience you expect.